The Effectiveness of Telephone Counseling
In 1997 Duncan Granger, MA conducted a survey of clients from a global behavioral health company, Resources for Living, modeled after the 1995 Consumer Reports survey, to assess the effectiveness of telephone counseling and how it fared with face-to-face counseling. The results of Mr. Granger’s survey indicated that:
- 93.4% of telephone counseling clients said that they were just as or more comfortable talking about their problems over the phone
- 41% of telephone counseling clients said that they would have never sought counseling had telephone counseling not been available
- 95.7% reported telephone counseling to be just as or more convenient
- 87.5% found telephone counseling to be just as or more professional
- 80.8% said that telephone counseling was just as or more helpful
- 78.8% indicated that telephone counseling was just as or more timely
- 74.9% reported telephone counseling was just as more effective
Empirical research by Reese, Conoley, and Brossart (Journal of Counseling Psychology, 2002) states that telephone therapy is as effective as face-to-face therapy and that clients showed equally healthy therapeutic bonds with their therapists via phone counseling.
To set up an appointment, call 512-329-8088.
While using the internet as a mode of communication for therapy or executive coaching may seem somewhat unconventional, technology has become an essential part of all of our lives. Online video conferencing is an effective, confidential and convenient alternative to face-to-face and telephonic sessions. In fact, many people wind up feeling more comfortable when talking to a therapist and coach online.
- A 2014 study published in the Journal of Affective Disorders found that online treatment was just as effective as face-to-face treatment for depression.
- A 2018 study published in the Journal of Psychological Disorders found that online cognitive behavioral therapy is, “effective, acceptable and practical health care.” The study found the online cognitive behavioral therapy was equally as effective as face-to-face treatment for major depression, panic disorder, social anxiety disorder, and generalized anxiety disorder.
- A 2014 study published in Behaviour Research and Therapy found that online cognitive behavioral therapy was effective in treating anxiety disorders. Treatment was cost-effective and the positive improvements were sustained at the one-year follow-up.
Call to set up your video session today 512-329-8088.