The Effectiveness of Telephone Counseling

Telephone Counseling AustinIn 1997 Duncan Granger, MA conducted a survey of clients from a global behavioral health company, Resources for Living, modeled after the 1995 Consumer Reports survey, to assess the effectiveness of telephone counseling and how it fared with face-to-face counseling.  The results of Mr. Granger’s survey indicated that:

 

 

  • 93.4% of telephone counseling clients said that they were just as or more comfortable talking about their problems over the phone
  • 41% of telephone counseling clients said that they would have never sought counseling had telephone counseling not been available
  • 95.7% reported telephone counseling to be just as or more convenient
  • 87.5% found telephone counseling to be just as or more professional
  • 80.8% said that telephone counseling was just as or more helpful
  • 78.8% indicated that telephone counseling was just as or more timely
  • 74.9% reported telephone counseling was just as more effective

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